Terms and conditions
February 2024
Appointments
Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honoured but will still be charged at the full price. If for any reason you wish to change the treatments which you have been booked in for, you must contact me with a minimum of 48 hours’ notice, otherwise treatment fees as per our cancellations policy will be charged.
Cancellations
As a small business I rely on the support of people like you to succeed, and with the planning that goes into my treatment diary, late cancellation or no-shows can be very disruptive.
With this in mind, I have updated my cancellation policy:
Please allow plenty of time to reschedule or cancel your appointments to avoid cancellation charges.
Please note the following:
48 hours notice: the charge will be 50% of the treatment cost.
24 hours notice: the charge will be 75% of the treatment cost.
Same day cancellation, or no shows: the charge will be 100% of the treatment cost.
This may be waivered under certain, special circumstances.
Thank you for your continued support and understanding.
Data Security
Personal details taken from clients during consultations will be kept safe and in the strictest confidence. I will only use this information to ensure that the treatments I give you are suitable. It is your responsibility to inform me of any long-term changes to your health, this is so that I can ensure that any treatments I give are appropriate.
You have the right to inspect the information held about you. You always have the right to request that I delete or correct the information held about you.
Medical Conditions
Please inform me of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you, or in many pre-existing medical cases a GP’s note maybe required. I reserve the right to cancel your treatment if you fail to comply with my requests.
Contra Indications
Alcohol or recreational drugs should not be consumed before or after Holistic treatments and ensure you drink plenty of water.
Vouchers
All Vouchers are completely non-refundable from the date of purchase.
Your gift voucher must be given to Samantha Yates before you commence your treatment. All vouchers are valid for six months; the expiry date is clearly stated on each voucher. In the event of a lost voucher, I can issue a new voucher, subject to proof of purchase.
Sickness
In the event of sickness or unavailability I will contact you immediately to discuss options, most likely postponing to an alternative time.
Please cancel any appointment if you think/know you have anything that may possibly be contagious, from sore throats, colds, flu, and coronavirus to anything on the skin or causing sickness. I reserve the right to refuse treatment if you attend your appointment while poorly/contagious for the safety and comfort of myself and other clients. You will still be charged for your appointment. Please be advised my cancellations policy also applies to sickness, although I endeavour to try and fill the slot for you (the more notice you give me, the better) If we cannot fill the treatment booking with less than 48 hours notice, we will charge as per our cancellations policy.